Overview | FAQs

Overview

How Inforbix pricing works

Inforbix is a cloud and web-based product data access solution available for purchase on a yearly subscription basis.  Inforbix pricing is designed to be simple and affordable for manufacturing companies of all sizes.  There are three price plans and each includes the same level of excellent customer support AND one hour of online tricks and tips  (live, not video) for new customers:

The yearly subscription costs your company pays is calculated based on the total number of files that are indexed by Inforbix and the Inforbix apps used.  There are no hidden deployment or service fees.  Once Inforbix is deployed, everyone in the company can be granted access to Inforbix without incurring additional costs.  That’s because Inforbix price is based on the total number of files indexed in your company, not by the number users.

Discovery plan features

The Discovery plan is intended to give a you a feel for the full product at no cost or risk. Experience has shown that 20,000 files containing product data is sufficient for one or more users in a company to try Inforbix in a meaningful fashion, e.g. on a project  and/or team level.

Discovery Plan	Terms
Inforbix Apps included with this plan	All Apps
Number of users	Unlimited
Number of files indexed at no charge	Up to 20,000
One year subscription price	Free

Ready to use it free? Go here.

Expansion plan features

An upgrade to the Expansion plan occurs once Discovery Plan users are ready to index more folders or projects exceeding the initial 20,000 files indexed. On the Expansion Plan, pricing is based on the total number of files indexed; we won’t charge you for those first 20,000 files. Every additional 20,000 files indexed incurs a $600/year subscription charge. Inforbix Search is included at no additional cost as part of this price plan. For example, a company with 100,000 files indexed will be charged for 80,000 files or 80,000/20,000 x $600/year = $2,400/year. Inforbix includes simple admin tools that help companies and users keep track of the number of files indexed.

Expansion Plan	Terms
Inforbix Apps included with this plan	xSearch
Number of users	Unlimited
Number of files indexed (20,000 files = one "bundle")	Each bundle
One year subscription price per "bundle"	$600/year

Ready to use it free? Go here.

Inforbix apps

At any time, when on the Expansion plan, users can purchase a yearly subscription for a any Inforbix app (don’t forget, Inforbix Search is already included on the Expansion plan). Each Inforbix app cost $240 per year for every 20,000 files indexed (just as in the Expansion plan).  For example, a company with100,000 files on the Expansion Plan that purchases xTable will be charged for 80,000 files or 80,000/20,000 x $240/year = $960/year in addition to the $2,400/year for the Expansion Plan, for a total of $3,360/year (= $960/year xTable + $2,400/year Expansion Plan).

Inforbix Apps	Discovery Plan	Expansion Plan
Included App	All Apps	xSearch
Apps available for purchase	not applicable	xTable, xChart, etc
Number of users	Unlimited	Unlimited
One year subscription price	Free	$240/year per App
Applicable index "bundles"	1	> 1

Ready to use it free? Go here.

FAQs

Will the 20,000 files in the Discovery Plan be sufficient to get value out of Inforbix? Yes. If you’re new to Inforbix, we recommend you start indexing product data files that are a part of a small project or project team.

What kinds of files should I consider indexing? We recommend you index only those files in folders that are part of a project and contain product data. These include CAD files, Excel files, PDFs, Word Docs, etc. If you are not sure, then feel free to index first and ask questions later… 20,000 is a lot of files. Inforbix is very affordable, so should you exceed 20,000 files on your first index experience with Inforbix, the barn won’t be in danger of being lost. See FAQ below regarding what happens when the initial no-charge 20,000 files are exceeded.

Does Inforbix help me track the number of indexed files? Yes. For new customers, the installation wizard includes a file counter. For existing customers, there is an indexing service utility that keeps track of the total number of files indexed. With this utility you can add or remove file folders from the Inforbix indexing service.

How do I know when I’ve exceeded the first 20,000 indexed files and need to upgrade from the Discovery Plan to the Expansion Plan? Inforbix will contact you or the appropriate designate in your company and advise as appropriate. See next question regarding invoicing.

How will I be invoiced? There is no invoice for the Discovery Plan. For the Expansion Plan, you or your company will be contacted as soon as the first 20,000 indexed files are exceeded. You will be invoiced according to the number of files you plan to index. If you are not sure, don’t worry. Index away, we’ll work with you to determine makes best sense for you and your company. Also, see next FAQ.

How much will I be invoiced when I upgrade to the Expansion Plan? That depends on the number of additional files you want to index. At a minimum, $600 for a one year subscription assuming only up to another 20,000 files are indexed. The math is easy: $600/year for every 20,000 files indexed (aka a bundle). And don’t forget, there is no additional charge relating to the number of users.

How is pricing determined for file bundles with less than 20,000 files? Pricing is based on indexing up to 20,000 files.  We call each 20,000 files indexed an index “bundle”. All pricing bundles are rounded up to nearest 20,000 files. For example, 72,000 files indexed is rounded up to the 80,000 files, 105,000 files indexed is rounded up to 120,000 files.

How does subscription work at Inforbix? Easy. You are on the Discovery Plan on a yearly subscription basis until which time you and your company upgrade to the Expansion Plan. Once on the Expansion Plan, the one year subscription clock is reset and from thereon will be based on the Expansion Plan. All Inforbix subscriptions are renewed at the appropriate anniversary date. Inforbix will contact you prior to renewal to confirm and reconcile usage.

How do I choose and pay for additional Inforbix apps? You can choose to use any available Inforbix app at any time while on the Expansion plan. Just start using it. It’s that simple. We’ll use the total number of files indexed to calculate how much we invoice you or your company for the Inforbix apps purchased . We’ll do the appropriate proration based on when the one year Expansion Plan subscription started. We’ll reconcile your usage of the Inforbix apps and the total number of files indexed on the Expansion Plan at the first year anniversary renewal.

When will I be invoiced if I index more files (e.g. add more projects) and increase the number of files used by Inforbix during the Expansion Plan subscription period? We don’t want to nickel and dime you. We’re confident you are going to see big value during your first year using inforbix. We’ll reconcile the total number of indexed files (be it 20,000 or 2,000,000) at the first anniversary renewal. Thereafter for subsequent years, we will reconcile at least once every three months. For that first year, index more files anytime. Please.

Can I pay Inforbix on a monthly basis? Not yet. If enough of our customers wish to pay on a monthly basis, we will offer monthly payments and announce when it becomes available.

My company has approximately 200,000 files containing product data. How much would Inforbix cost a year if I index all of them (and purchase one additional Inforbix app, e.g. xTable)? At most it would come to $7,560/year. At least, it would come to $5,400/year. And don’t forget, you won’t be charged per user. Everyone in the company can have access to Inforbix without incurring additional costs. Here’s the math:

• Applicable Index Bundles = (200,000 files / 20,000) minus Initial no charge Discovery Plan bundle of 20,000 files = 9 Index Bundles
• Total cost Expansion Plan (w/o xTables) = 9 Index Bundles x $600/year/bundle = $5,400/year
• Add xTable cost (assume no proration) = 9 Index Bundles x $240/year/bundle = $2,160/year
• Total possible cost for one year subscription = $5,400/year + $2,160/year = $7,560/year

Can I purchase multi-year subscriptions? Yes, but let’s talk.

Does the Discovery Plan require accepting Inforbix Terms of Service? Yes. Using any Inforbix product requires electronically accepting the Inforbix Terms of Service. By electronically accepting the Inforbix Terms of Service, you and your company are covered by its terms and conditions. The Inforbix Terms of Service can be accepted or declined during the download and installation process. You can view the Inforbix Terms of Service here.

What does Inforbix customer support offer? Because Inforbix requires no active customer maintenance and is so easy to use we expect you’ll seldom use our Customer Support services. However, should you need us, we will be there for you. We provide directly on the product a “Contact Us” facility you can use to quickly grab our attention to report issues or problems, or to provide us with usage and functionality feedback. You will also be able to contact us via support@inforbix.com or call our help-desk number (available to customers only).

What happens if more than one person from the same company starts with the Discovery Plan? No biggie. The product only needs to be deployed once. We’ll let everyone that registers for the Discovery Plan know what’s going on and make sure everyone is on the same page. Assigning additional users and secure login credentials within the product is fast and easy.

I am interested in reselling Inforbix, what’s the best way of contacting you? Use the Contact us form and introduce yourself. We’ll be happy to explore opportunities with you.

I don’t work for a manufacturing company, can I still try Inforbix? Use the Contact us form and let us know who you are and what you have in mind.